Gratewalloffire.com
High-efficiency fireplace grates. 30 day trial period!
Free Shipping on orders over $99 within the contiguous USA. Call 1-800-274-7364
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Standard fireplace grates
Deluxe decorative grates
See-thru fireplace grates
Traditional fireplace grates
Reflective firebacks
Economy firebacks
Add-on ornaments
Outdoor firepits
Firewood racks
Accessories

Our grates have been awarded
U.S. Patent # 6,405,724

Technical information. Learn why the Wall of Fire vertical grate works so much better than a simple flat grate.
Which Wall of Fire grate will fit my fireplace? Click here to find out.

All major credit cards accepted

Wall of Fire grates increase heat output and overall fireplace efficiency while eliminating fireplace smoke.
Model S-5 Fireplace Grate shown

We Ship
Free shipping on orders over $99
within the contiguous USA.
International shipping available.

Home>Terms and conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grate Wall of Fire llc., Copyright © 2004, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders and Checks  by 
We accept money orders and cashier’s checks in U.S. Dollars only. We do not accept personal or business checks. Orders are processed upon receipt of payment.  We cannot guarantee the availability of a product by the time payment is received.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grate Wall of Fire llc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Grate Wall of Fire llc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 11:00 AM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns  by 
Simple Step-by-Step Returns Process

1  Contact Grate Wall of Fire to obtain an RA (return authorization) at 1-800-274-7364 or email us by using the "Contact Us" link at gratewalloffire.com

2  Return the item(s) using the RA instructions that you receive from us – be sure to purchase shipping insurance
 
3  Once the item has been delivered, check your email in about 7 to 10 business days for confirmation of credit or for further information

***For more detailed Return Policy information, please see below***

Returns & Exchanges

All returns and exchanges must be pre-authorized for acceptance before they are sent to us. Simply contact Grate Wall of Fire to receive an authorization for return. UNAUTHORIZED RETURNS WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCE. The RA expires 30 days after the date the product(s) were originally delivered to you. Grate Wall of Fire has no obligation to refund any return that arrives outside of the 30 day return window.

The customer is responsible for all return/exchange shipping charges. In the event that a return shipping charge is billed to Grate Wall of Fire, the charge amount will be deducted from the customer's total refund amount.

Any return that is packaged with foam packing material (styrofoam peanuts or foam board) will be subject to a $20 disposal fee which we will deduct from your refund amount.

What May Be Returned

Fireplace grates and firebacks may be returned in either new or used condition up to 30 days from the date of delivery for any reason unless the unit is structurally damaged, modified or abused. We will gladly accept the authorized return of product(s) that are defective due to flaws in manufacturing and/or workmanship up to 30 days from the date of delivery.

All other products including fire pits, and accessories must be returned in new/unused condition. All sales are final on custom-built products including custom fireplace grates and firebacks and may not be returned. Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) will also be accepted for return up to 30 days from the delivery date.

Important Information

All returns must include a copy of the original invoice and customer contact information.

It is the customer’s responsibility to return the product to the correct address and make sure that ALL items are included in the return shipment. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
 
In the event that the returned item(s) are received in a condition which we deem unacceptable or if parts are missing, we reserve the right to deny your return. Upon receipt of said return, we will either refuse it or contact you by email to notify you that the item(s) were received damaged or in unacceptable condition. If the item(s) were received damaged, you may file a claim with your shipping company.
       
Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue the appropriate credit amount in the form of a credit card refund or check. You can expect to receive your refund within 7 to 10 business days.

Amount Refunded

Orders that qualified for free shipping within the United States will be credited for the entire invoiced amount.

Orders that incurred shipping charges will be credited for the invoiced amount less shipping charges (shipping will not be refunded)

Orders that qualified for free shipping outside of the United States will be credited for the invoiced amount less a 15% return processing charge.

Products purchased and carried away at our Litchfield, Connecticut store will be refunded for the entire invoiced amount. Customer must present original sales slip to receive refund. 


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Shipping Policy  by 
Shipping Time -- Most orders received before 11:00 AM will ship the same day, provided the product ordered is in stock. Most orders received after 11:00 AM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Gratewalloffire.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipments outside of the United States may be subject to tariffs, value added tax (VAT), or brokerage fees imposed by third parties.

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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Connecticut. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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Free shipping over $99

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Side view of S-5 grate shown in a full masonry fireplace. A fireback is required when used in a pre-fab or metal fireplace of any kind.

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Grate Wall of Fire TrademarkOur grates are made from recycled American steelOur grates are made from recycled American steelGrate Wall of Fire Trademark

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